Refund policy

Last Updated: 3/1/25
At iMMense Naturals, we want you to love your purchase! If you are not completely satisfied, we
offer a reasonable refund policy to ensure a hassle-free experience.
1. Eligibility for Returns & Refunds
1.1. To be eligible for a return, your item must be unused, unopened, and in its original
packaging.
1.2. Returns must be requested within 14 days of receiving your order.
1.3. We do not accept returns for opened or used skincare products due to hygiene and safety
reasons.
1.4. Gift cards and final sale items are non-refundable.
2. How to Request a Return
2.1. Contact our support team at info@immensenaturals.com with your order number and
reason for return.
2.2. If your return is approved, we will provide instructions on how and where to send your item.
2.3. Customers are responsible for return shipping costs unless the item was damaged or
incorrect.
3. Refund Processing
3.1. Once we receive your returned item, we will inspect it and notify you of the approval or
rejection of your refund.
3.2. If approved, refunds will be processed to your original payment method within 3-5
business days.
3.3. Shipping fees are non-refundable unless the return is due to our error.
4. Damaged or Incorrect Items
4.1. If you receive a damaged or incorrect item, please contact us within 3 days with photos of
the issue.
4.2. We will offer a replacement or full refund at no additional cost.
5. Exchanges
5.1. We only replace items if they are defective or damaged. If you need an exchange, contact
us at info@immensenaturals.com.
6. Late or Missing Refunds
6.1. If you have not received your refund within the stated timeframe, first check with your bank
or credit card provider.
6.2. If the issue persists, contact us at info@immensenaturals.com.
7. Changes to This Policy
7.1. We reserve the right to update or modify this Refund Policy at any time. Changes will be
posted on this page.
If you have any questions, please reach out to us at info@immensenaturals.com.