Shipping policy

Last Updated: 3/1/25
At [Your Brand Name], we are committed to delivering your order in a timely and efficient
manner. Please review our shipping policy for details on processing times, shipping rates, and
delivery expectations.
1. Order Processing
1.1. Orders are processed within 3-5 business days (excluding weekends and holidays).
1.2. Processing times may be extended during high-demand periods or promotions.
1.3. You will receive an email confirmation with tracking information once your order ships.
2. Shipping Rates & Delivery Times
2.1. Shipping costs are calculated at checkout based on your location and chosen shipping
method.
2.2. Estimated delivery times:
● Standard Shipping: 5-7 business days
● Expedited Shipping: 3 business days
● International Shipping: 10 business days (varies by destination)
2.3. Delivery times are estimates and may vary due to carrier delays, weather
conditions, or other unforeseen circumstances.
3. International Shipping
3.1. We offer international shipping to select countries.
3.2. Customers are responsible for any customs duties, taxes, or import fees imposed by their
country.
3.3. International delivery times vary depending on customs processing and local postal
services.
4. Order Tracking
4.1. Once your order ships, you will receive a tracking number via email.
4.2. Please allow up to 24-48 hours for tracking updates to appear in the carrier’s system.
5. Lost, Stolen, or Delayed Shipments
5.1. We are not responsible for lost, stolen, or delayed packages once they leave our facility.
5.2. If your package is lost or delayed, please contact the shipping carrier directly.
5.3. If an order is marked as delivered but you did not receive it, check with your local post
office or neighbors before contacting us.
6. Address Accuracy & Changes
6.1. Please ensure your shipping address is correct before completing your order.
6.2. We are not responsible for orders shipped to incorrect addresses provided by the
customer.
6.3. If you need to change your shipping address, contact us within 3 hours of placing your
order. Address changes are not guaranteed.
7. Damaged or Incorrect Items
7.1. If your order arrives damaged or incorrect, contact us within 3 days with photos of the
issue.
7.2. We will work with you to provide a replacement or refund as needed.
8. Changes to This Policy
8.1. We reserve the right to update or modify this Shipping Policy at any time. Changes will be
posted on this page.
For any shipping-related inquiries, please contact us at info@immensenaturals.com.